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Terms and Conditions

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Truly Fine Wine" or "Site"). Your use and/or placement of any order indicate your acceptance of these Conditions.

Payment

We accept Visa, MasterCard, American Express and Discover. All orders are subject to applicable sales taxes. Payment is charged upon receipt of your order, subject to verification of your order and availability of stock.

Sale

All wines are sold in California and title passes to the buyer in California. We make no representations as to the rights of anyone to import wine into any state outside of California. When you select our products, you authorize us to transfer your wine into storage, and ship the requested selections according to the following. It is up to the buyers to determine whether they may lawfully ship or import wine to their state of residence. By placing your order, you, the buyer, authorize our intermediary to act on your behalf to engage a common carrier to deliver your order where you want. There are some states that do not allow direct shipments of alcohol. If shipments cannot be made to your state, please feel free to contact us and we will do our best to assist you.

Legal Age Requirement

Our wine is sold and delivered only to persons 21 years and older. When you place your order with Truly Fine Wine, you represent that you are at least 21 years old. SHIPMENTS REQUIRE AN ADULT SIGNATURE and the delivery carrier will verify proof of age via valid picture identification. We STRONGLY RECOMMEND using your BUSINESS or OFFICE ADDRESS to ensure the FASTEST DELIVERY TIME.

Shipping and Handling

There is no minimum order and you can mix and match. We offer flat rate shipping of $14.99 on 6+ items and all Value Packs using UPS Ground service to the continental US. For shipping of 6 items or more to Alaska and Hawaii, we offer a 50% discount. For orders of 5 items or less, standard shipping rates apply. You can calculate shipping using the shipping calculator, once you have put an item into the shopping basket. You have a choice between UPS Ground, UPS 2 Day Air and UPS Next Day. The estimated delivery times vary based on the weight and availability of products, but we are usually able to deliver to California locations within 2-3 days. If you are in the San Diego area, you can also schedule an in-store pick up at no cost.

Vintage Substitution

On rare occasions, the chosen vintage of a wine will sell out after your order is placed. In that case, Truly Fine Wine will substitute it with a comparable vintage of the same wine. In case no other vintage of the same wine is available, we can recommend comparable substitutions. If you do not want to make a substitution, we will ship your order less the out of stock item(s) or cancel the order if you prefer to do so.

Extreme Weather

Truly Fine Wine assumes no responsibility for wine damaged due to poor weather conditions. During extreme weather, Truly Fine Wine can hold your wine at no extra cost to you at our temperature-controlled facility until weather conditions improve. Please send us an email when you purchase your shipment to notify us that you want to take advantage of our storage program. Unless you notify us otherwise, we will ship your package upon receipt of your order, regardless of conditions in your area. In general, we ship wines at the beginning of the week to assure shipments get to you quickly.

Email Confirmations

Truly Fine Wine will confirm your order via email to the email address specified in your account. You will be notified of your tracking number once your order has been shipped. You will always receive an order confirmation, even if you have chosen to opt-out of promotional email from Truly Fine Wine.

Discounts, Promotion Codes & Coupons

To redeem a promotion code on your order, enter the code in the "Apply Coupon" field below the list of items in your shopping cart. Once you've entered the code, click the button next to the promotion code to see the impact on your order total. Some items may be ineligible for additional discounts and only one promotion code may be applied per order.

Return Policy

In the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem. We offer a direct EXCHANGE on any unopened bottles that you ship back to us for taste reasons. Full REFUNDS are subject to a 10% restocking fee. With both exchanges and refunds, the buyer is responsible for all shipping costs / insurance and it is the buyer's responsibility that the wine is returned in UPS, FEDEX or DHL ceritified wine packaging. We suggest that you keep your packaging until you know that you are completely satisfied.

In case you receive damaged merchandise, you must notify us within three days, so that we can arrange for a return and issue a new shipment. Shipments are only covered for loss, theft, or breakage during shipping. If you are concerned about heat exposure, please consider our free extreme weather storage.

We make every effort to secure wines that are in excellent condition and do not accept questionable older vintages. However, following wine industry standards, all bottles five years or older are purchased at the buyer's risk in case of a problem, including corkage and other damage.

Copyright & Trademark

All web site materials, including, without limitation, text, graphics, logos, icons, images, audio clips, software, trademarks, service marks and trade names (together "Site Content") are copyrighted materials owned by or licensed to Truly Fine Wine. You may electronically copy and print portions of the web site and the Site Content for your own personal non-commercial use only. Any other use of the web site and the Site Content, including commercial use, modification etc., are strictly prohibited.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Truly Fine Wine, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Privacy Policy

Your use of the Trulyfinewine.com Site is governed by the Truly Fine Wine Privacy Policy.

Disclaimer of Warranties

ALTHOUGH TRULY FINE WINE, INC. ENDEAVORS TO PROVIDE CURRENT, ACCURATE AND RELIABLE INFORMATION ON THE TRULYFINEWINE.COM SITE, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE EVENTS OR THE ACCURACY, RELIABILITY OR ANY USE OF INFORMATION ON THE TRULYFINEWINE.COM SITE. TRULY FINE WINE, INC. DOES NOT WARRANT THAT YOUR USE OF THE TRULYFINEWINE.COM SITE, OR THE OPERATION OR FUNCTION OF THE TRULYFINEWINE.COM SITE, ANY COMPONENT THEREOF, OR ANY PRODUCTS, SOFTWARE OR SERVICES OFFERED IN CONNECTION THEREWITH, WILL BE UNINTERRUPTED OR ERROR FREE; OR THAT DEFECTS THEREWITH WILL BE CORRECTED; OR THAT THIS SITE OR ITS SERVER IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

YOUR USE OF THE TRULYFINEWINE.COM SITE IS AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIR OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE WEBSITE. TRULY FINE WINE, INC. AND ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE TRULYFINEWINE.COM SITE. THE TRULYFINEWINE.COM SITE CONTENT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, OR FITNESS FOR ANY PARTICULAR PURPOSE. TRULY FINE WINE IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS AND RESERVES THE RIGHT TO CORRECT ERRORS IN PRICING.

Limitation of Liability

IN NO EVENT SHALL TRULY FINE WINE, INC. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE TRULYFINEWINE.COM SITE, THE USE OR PERFORMANCE OF THE TRULYFINEWINE.COM SITE, THE DELAY OR INABILITY TO USE THE TRULYFINEWINE.COM SITE, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY EVENTS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE TRULYFINEWINE.COM SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE TRULYFINEWINE.COM SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF TRULYFINEWINE.COM OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE TRULYFINEWINE.COM SITE, OR WITH ANY OF THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE TRULYFINEWINE.COM SITE. THIS SOLE AND EXCLUSIVE REMEDY IS SEPARATE AND INDEPENDENT OF ANY OTHER PROVISION THAT LIMITS TRULY FINE WINE, INC.’S LIABILITY OR YOUR REMEDIES.

Links

The Trulyfinewine.com web site may include links to third party web sites or resources. We make no claim or representation regarding, and shall not have any responsibility or liability for, the reliability, quality, content, nature or accuracy of such third party web sites or resources. Truly Fine Wine does not endorse any of the third party sites to which it links from the web site.

Third Party Content

Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this web site by third parties are those of the respective author(s) and not of Truly Fine Wine. Truly Fine Wine does not endorse or is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this web site by any third parties.

Termination of your Truly Fine Wine Account

Truly Fine Wine may terminate your Trulyfinewine.com Account with or without cause at any time effective immediately.

Force Majeure

Truly Fine Wine shall be excused from performance under this Terms of Service if Truly Fine Wine is prevented, forbidden or delayed from performing, or omits to perform, any act or requirement under this Terms of Service by reason of: (a) any provision of any present or future law or regulation or order of the United States of America, or any state thereof, (b) any act or omission of a third party, or (c) any act of God, emergency condition, war, computer or telecommunications failure or other circumstance beyond the control of Truly Fine Wine.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Truly Fine Wine signs them or not. We reserve the right to make changes to this site and these Conditions at any time. The terms & conditions of sale, as well as your and our respective rights and obligations hereunder shall be governed by and construed and enforced in accordance with the laws of the state of California. You consent to the exclusive jurisdiction with any wine purchased from us. In no event shall our liability ever exceed the purchase price actually paid by you for such wine.